If you are not entirely satisfied with your purchase, we're here to help. 

Return information 

You have right to return an items within 30 days after the arrival of your order.

The products can easily be returned

The actual return costs are the responsibility of the customer and must be directly paid to the shipping party. This applies both in the case of dissatisfied products as well as defect received product

With most packages the return labels are in the box, if this is not the case please contact us at contact@onestore.men and we will send them digitally. You can then print them and add them in the return package.

Please note only products in New condition* can be returned, we reserve the right to refuse a return with traces of us. 

* New Condition = These are unopened products in their original packaging and products that have never been used.

We comply with all relevant laws regarding returns and refunds

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your debit or credit card (or original method of payment).

You should receive the credit within 10 working days, depending on your card issuer's policies

 

If you have any questions please dont hesitate to contacts us via email ( contact@onestore.men or chat with us using onsite chat tool . Alternatively you can call us on 07523232582 within our working hours: Monday to Saturday: 9 am to 6.30pm. Closed on Sunday and Public Holidays